Breaking appointments in Fuse through the process outlined below allows Dental Intelligence to accurately track your Cancellations and No-Shows metrics across Analytics module features.
What's the difference between a cancelled appointment and a missed appointment?
A cancellation is an appointment broken with enough advance notice — more than 24 hours — that the practice has a reasonable chance to fill the slot with another patient.
A missed appointment (no-show) is an appointment broken too late — within 24 hours, including same-day — for the practice to realistically fill the slot.
How to break appointments as cancelled or missed in Fuse
Analytics calculates Cancellations and No-Shows metrics based off the time stamp of when the appointment is broken in Fuse.
Choose from the following options to mark the appointment as cancelled or missed:
Cancelled Appointment | Missed Appointment |
If the appointment is broken/unscheduled in Fuse more than 24 hours in advance of the scheduled time, it will count towards the Cancellations metric in Analytics. | If the appointment is broken/unscheduled in Fuse within 24 hours or on the same-day of the scheduled time, it will count towards the No-Shows metric in Analytics. |
How to unschedule an appointment in Fuse
Access the Appointment
Select the drop down at the top of the Appointment
Here you can categorize the appointment. Scroll to the bottom of the listed options
Click Unschedule
This will pull up the tab to Reschedule the appointment
Select the applicable Reason for rescheduling; Cancelled, Missed, or Other
Leave a note if needed
Click Reschedule Later
⚠️ Important note: Dental Intelligence will automatically categorize the appointment as either cancelled or missed based on the time stamp of when the appointment is broken in Fuse, regardless of the Unscheduled reason you select in Fuse.